11ikk Terms and Conditions

The following terms carry specific meanings throughout these terms and conditions. Understanding these meanings is important, as they apply across the entire agreement.

"Platform" or "Site"

The website and all associated services operated by 11ikk, running under the domain https://11ikk.lat.

"User" or "Member"

Any person who has registered on the platform and is using the services. By registering, you give your full consent to these terms and conditions.

"Account"

Your personal account created upon registration at 11ikk, through which you can access all services available on the platform.

"Balance"

The amount of real money held in your account, which may be used for betting or withdrawn. Bonus balance is tracked separately and is subject to separate rules.

"Services"

Casino games, sports betting, live casino, slots, and all other gaming services provided under 11ikk.

To open an account at 11ikk, the following conditions must be met:

• You must be at least 21 years old.
• You may open only one account. Multiple accounts for the same person are strictly prohibited.
• All information provided at the time of registration must be true, accurate, and up to date.
• You must have an active, valid mobile number registered in your name.
• Registering using another person's identity is strictly prohibited and subject to penalty.

If information provided at registration is found to be false or misleading, 11ikk reserves the right to close the account and forfeit all balances at any time without notice.

11ikk reserves the right to verify the age and identity of all users. As part of the KYC (Know Your Customer) process, the following documents may be requested:

• A clear photo of a National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account number must match the registered name)

Withdrawals may be on hold until the verification process is complete. We aim to process each request as quickly as possible. Contact 24/7 live chat for help submitting documents or for any verification-related support.

Keeping your account secure is your own responsibility. Please follow the guidelines below:

• Never share your login credentials (username and password) with any third party.
• Use a strong password and change it regularly.
• Always log out after using a public or shared device.
• If you notice any unusual activity on your account, notify the support team immediately.

11ikk will never ask for your password by email, phone, or live chat. If anyone claiming to be a 11ikk representative asks for your password, it is a scam — notify the support team right away.

The following rules apply when gaming and betting at 11ikk:

Cricket and Sports Betting

• Bets are accepted in both live and pre-match formats.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or abandoned, the stake for that bet will be refunded.
• If one leg of a multi-bet is cancelled, the bet will be recalculated based on the remaining legs.
• In the event of a dispute regarding a score or result, the official result from the relevant sports authority will be considered final.

Casino Games and Slots

• All game outcomes are determined by a Random Number Generator (RNG), which is impartial and fair.
• If a game is interrupted due to a technical error, 11ikk will make a decision following an investigation.
• If you lose your connection, the game state is saved on the server and you can continue playing once reconnected.

Minimum and Maximum Bet Limits

Each game and event has its own minimum and maximum bet limits, which are clearly displayed in the game lobby. Bets outside these limits cannot be placed.

The following activities are strictly prohibited at 11ikk. If detected, the account will be closed immediately and the balance will be forfeited:

• Operating multiple accounts or using another person's account on behalf of the same individual.
• Bonus abuse — placing strategic bets against bonus terms or "arbing".
• Using the platform for money laundering or any illegal activity.
• Exploiting system errors or bugs to gain an unfair advantage.
• Using automated bots or software to place bets.
• Colluding with other members to place bets or attempting to influence outcomes.
• Operating an account on behalf of a minor (under 21 years of age).
• Attempting to bypass the platform's security measures.

11ikk will not be held liable in the following circumstances:

• If a game is interrupted due to internet disconnection or device issues.
• If your account information becomes known to a third party due to your own negligence.
• If the service is disrupted due to force majeure events — such as natural disasters, cyberattacks, or government orders.
• If any loss occurs due to technical issues on the part of a third-party game software provider.
• Incorrect odds or potential winnings displayed due to a technical error.

We are always dedicated to improving our service and strive to resolve any technical issues quickly. For any service-related complaints, contact us via 24/7 live chat or at [email protected].

11ikk reserves the right to temporarily suspend or permanently close an account for the following reasons:

• Violation of any clause of these terms and conditions.
• Registering with false or incomplete information.
• For suspicious or fraudulent activity.
• On suspicion of involvement in money laundering or illegal activities.
• If a self-exclusion request is submitted voluntarily.

Voluntary Account Closure

You may request to close your account at any time by contacting our support team. Please withdraw any valid balance before closure. After the account is closed, the associated data will be retained for a specified period in accordance with legal obligations.